FAQ Page

How soon will we receive our cakes?

We use UPS ground shipping which usually takes 2 to 4 business days, taking into consideration that there is no delivery on Saturdays and Sundays.

 


Where should we keep the cakes?​

Our products can be kept in their un-opened and sealed packaging for 3 months at room temperature; however, we recommend keeping them refrigerated and consuming within 3 months. It is also best to keep our products refrigerated once they have been opened. Napoleons and eclairs should be refrigerated at all times.​

 


How does the product stay fresh for so long at room temperature without any preservatives?

Our products are made with real honey which acts as a natural preservative. Our ecological packaging also helps to keep your cakes fresh.

 


I purchased MARLENKA from another website,

am I still eligible for a replacement or a refund for a damaged product?

We are not accountable for any MARLENKA purchases made from any unofficial websites. For the best quality care, we recommend using the official MARLENKA US website.

 


I did not receive my tracking information. How do I track my order?

When your order is complete, you will receive an email with a tracking number for your order.  You may also go to  My Account  and enter your username and password.  There, you will be able to view your tracking information.

 

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